Great user experience takes time, but the rewards are worth it. Examples like TiVo, Google Maps, Mint.com and iPhone show the impact a great user experience can have on user adoption and how influential it can be to the industry. Killer apps change the game, and they start with a great user experience.
At Cloudforce 2010, Ian Swinson from our UE team and I spoke about the User Experience Best Practices at salesforce.com. For those of you who missed the session or are looking for a recap, here's a link to the presentation. The goal of the session was to… Continue reading
