The Service Cloud Workbook shows you how to set up multiple channels and integrate them with a help desk so that agents can respond to customers from any channel. First you’ll learn basic Service Cloud features. Then you’ll explore more challenging features that require code, such as Open CTI, Custom Console Components, and the Service Cloud Console Integration Toolkit. Continue reading
The Site.com Workbook shows you how to build a working sample website. As you work through the tutorials, you’ll learn some of the basic elements of the Site.com Studio design application. You’ll learn how to import assets, create templates, build pages, create forms for gathering user input, and create content blocks that link dynamically to data in your Salesforce organization. Continue reading
The Security Workbook is a hands-on guide to the Salesforce platform’s least-privilege, user-centric security model. It explains the various policies, rules, and grouping mechanisms that control login and access controls. Continue reading
